Homelessness prevention services are available to anyone who is considered to be at risk of homelessness within 56 days or actually considered to be homeless.  This service is provided by the Council under the provisions of the Housing (Wales) Act 2014.  The options available will vary based upon individual circumstances and it is therefore difficult to outline what services will be offered.  However the services can include:

  • advice, information and guidance on your housing options
  • help to either maintain your existing home or find other accommodation
  • practical help and assistance with finding private rented housing
  • referrals to other agencies for further assistance (for example - debt management)
  • mediation services
  • provision of support services where appropriate

In any event, you will be advised of the options open to you and will be provided with clear help, assistance and guidance on what can be done to help you to resolve your housing difficulties where you are either homeless or at risk of being homeless within the next 56 days.  Even if you are not homeless or at risk of being made homeless then we will still offer you advice and practical help in resolving problems that you may have.

Prior to contacting the housing options team, please complete the Housing Options Wizard here.

If you need help then you will need to make contact with a member of staff by either visiting the Housing Advice Centre or through contacting on 01495 354600 (option 2).  Alternatively you can also email housing@blaenau-gwent.gov.uk


For further Information Contact:

Housing Options
Available Monday to Friday 09:00 - 17:00

Housing Advice Centre, 20 Church Street, Ebbw Vale, NP23 6BG - Opening time 10:00 - 16:00 (Mon-Fri)

If you require an appointment (between 9am and 5pm) or for any queries please use the contact number or email below:-

Tel: 01495 354600

Email: housing@blaenau-gwent.gov.uk

Homelessness Emergency Out of Hours 01495 311556 (Weekdays(17:00 - 08:59) and  Weekends(24hrs))


Additional Information

Blaenau Gwent Homeless Fact Sheet             Blaenau Gwent Homeless Face Sheet CYMRAEG

Easy Read - Personal Housing Plan               Easy Read - Personal Housing Plan - CYMRAEG

Homelessness Appeals Process Factsheet     Homelessness Appeals Process Factsheet - CYMRAEG