All applications received will be put in band and date order to produce a list of eligible applicants for each vacant property. The landlord of the property will carry out any outstanding eligibility checks, (e.g. rent checks, household circumstance checks).

If your name is at the top of the priority list you will normally be offered the property unless there are reasons why we are unable to do this. If we are unable to offer the property to the applicant at the top of the list we will move to the next applicant and so on.

If you decide to refuse the property it will be offered to the next person on the list. Three refusals of a reasonable offer will move you into Bronze Band for a period of up to 12 months.

If you are offered a property you will not be short listed for other properties until you have decided to either accept or refuse the offer.

If you accept the property you will be advised when you can move in. You will also be given an appointment to sign the tenancy agreement and collect the keys.